Our agents and staff are located across Australia, all offering friendly, efficient support via email, phone and video conferencing to clients around Australia and overseas.

Don’t let this put you off if you’re not a lover of computers and technology – we go above and beyond to make the process easy, tailoring the way we work to suit the tech skills of each individual client.

Australian migration law is complex and there are many options that vary depending on an applicant’s circumstances and immigration history. The advice of an expert can identify risks and potential issues, increasing the strength of your application and your overall chance at avoiding a refusal.

We are available throughout the entire process to answer every question you have, saving you time and minimising stress and frustration.

We offer video and phone consultations which you can book via our website for a day and time that suits you. You are also welcome to call us on 1300 468 403 or send us an email or Whatsapp message via the links on our website.

Before starting the process you will receive a detailed Service Agreement that sets out all fees, as well as relevant terms and conditions. It also details our fair refund policy so you are fully aware before you proceed.

If your circumstances change and you no longer need to proceed with your application, you will only be charged for the work that has been completed. All other unallocated fees and charges will be refunded.

Every application varies. We work as efficiently as possible, the speed of which greatly depends on how quickly documents are provided by you.

The Department advertises processing times for most application types. These are discussed in each consultation so you have a clear estimate of how long the entire process might take.

The decision to approve or refuse an application is solely in the hands of the Department. No agent or other person can guarantee any particular outcome.

However, we provide honest, upfront advice about identified risks and we work hard to lodge strong applications to give our clients the best chance at success.

Yes! Initial 15 minute consultations are free. If you matter is more complex or you have multiple questions, we can arrange an additional paid consultation if needed.

Our fees are payable in 3 instalments, with any Department fees payable with the third instalment just before your application is lodged.

Yes, we have two discounts that our clients love:

1. Refer a friend to us and if they become a client, you will receive $100AUD or the equivalent discount off your next application

2. We offer 5% off future applications for return clients (*conditions apply)

Yes, for applications with minimal risk of refusal, we will notify you in writing if you are eligible for our money-back guarantee. This applies to our fees (not Department or other fees) and gives you peace of mind.

There is a common saying: you get what you pay for.

Our fees are industry standard and incredibly fair for the in-depth, quality service we provide. All of our clients will agree when we say that we go above and beyond in being responsive, compassionate and generous with our time, ensuring the process is as easy and stress-free as possible. Check out our Google reviews below.