Your Questions Answered
Our responsive team of experts is committed to resolving all of your queries, providing a clear, easy migration pathway.
Your questions answered
Where are you located?
Our agents and staff are located across Australia, all offering friendly, efficient support via email, phone and video conferencing to clients around Australia and overseas.
Don’t let this put you off if you’re not a lover of computers and technology – we go above and beyond to make the process easy, tailoring the way we work to suit the tech skills of each individual client.
Do I need to use a Registered Migration Agent?
Australian migration law is complex and there are many options that vary depending on an applicant’s circumstances and immigration history. The advice of an expert can identify risks and potential issues, increasing the strength of your application and your overall chance at avoiding a refusal.
We are available throughout the entire process to answer every question you have, saving you time and minimising stress and frustration.
How do I attend a consultation?
We offer video and phone consultations which you can book via our website for a day and time that suits you. You are also welcome to call us on 1300 468 403 or send us an email or Whatsapp message via the links on our website.
What if I change my mind after I sign up?
Before starting the process you will receive a detailed Service Agreement that sets out all fees, as well as relevant terms and conditions. It also details our fair refund policy so you are fully aware before you proceed.
If your circumstances change and you no longer need to proceed with your application, you will only be charged for the work that has been completed. All other unallocated fees and charges will be refunded.
How long will the process take?
Every application varies. We work as efficiently as possible, the speed of which greatly depends on how quickly documents are provided by you.
The Department advertises processing times for most application types. These are discussed in each consultation so you have a clear estimate of how long the entire process might take.
Will my application be approved?
The decision to approve or refuse an application is solely in the hands of the Department. No agent or other person can guarantee any particular outcome.
However, we provide honest, upfront advice about identified risks and we work hard to lodge strong applications to give our clients the best chance at success.
Do you offer free consultations?
Sort of. All of our consultations require payment upfront as time is precious and our many paying clients are relying on us. Your consultation fee will be deducted from your future service invoices so it works out to be free in the end.
As experts in our industry, we spend time before and after your consultation researching, preparing and providing thorough written advice to you.
Do I have to pay upfront?
Generally, our fees are payable in 3 instalments, with any Department fees payable with the third instalment just before your application is lodged. If you’re in a hurry, payment upfront may be required to speed up the lodgement process.
For consultations, visitor visas, bridging visas and a few other smaller services, fees are payable in full upfront.
Do you offer any discounts?
Yes. Refer a friend to us and if we lodge an application for them (other than a bridging visa application), you will receive a $100AUD gift card or the equivalent discount off your next application. They will also receive $100 off their application.
Please note that your friend will need to let us know they were referred to us prior to signing their service agreement. Therefore, it’s important that they mention this upfront.
Do you offer a money-back guarantee?
Yes, for applications with minimal risk of refusal, we will notify you in writing if you are eligible for our money-back guarantee. This applies to our professional fees only (not Department or other fees) and gives you peace of mind.
Our money-back guarantee does not apply to complex cases or those with particular characteristics as noted in our terms and conditions.
I found a cheaper agent. Do you price match?
There is a common saying: you get what you pay for.
Our fees are industry standard and incredibly fair for the in-depth, quality service we provide. All of our clients will agree when we say that we go above and beyond in being responsive, compassionate and generous with our time, ensuring the process is as easy and stress-free as possible. Check out our Google reviews below.
